Our week in Florida as part of Russell’s Wish was a truly
amazing experience. I don’t use those
words lightly. The trip far exceeded our
expectations. One of the reasons for the
success of this trip was the stellar care and accommodations we received at
Give Kids the World (GKTW). A 79 acre
resort that is dedicated to be a destination for Wish Kids.
If you go to their website you can learn lots of info about
the resort and the founder Henri Landwirth.
His story is quite amazing in itself.
However, there are a few things you just have to experience and to some
degree defy explanation as the experience is unique to each family that is
lucky enough to stay there. I wanted to
share some of what we saw.
No one talks about “Fight Club”
All families who are at GKTW are sponsored by a “Wish”
organization and as such there is a member of the family that has a life
threatening or terminal illness. That is
an attention getter when you are having dinner in a room filled with families. Each one of these Wish Kids has a “story.” In the 7 days we were at GKTW; not once were
we asked who the “wish kid” was or asked any of the circumstances that lead to
coming to GKTW. GKTW is not a support
group. The entire experience is about
having a normal vacation that any normal family would take. There are no medical services provided at the
village; and that is completely intentional.
The fact that some of these kids require medications, or barrier free
access is understood. The village is
completely setup for kids with special needs but it is subtle and most issues
are just “taken care of” without any spoken word. There is a “Sharps” container in the
Villa. The washroom for the kids is
absolutely massive and easily accommodates a wheelchair with a wheelchair
accessible shower. When you look really
close and begin to examine the design of the facilities you begin to see the
brilliance behind them. Everything is
completely thought out to accommodate almost any need without advertising it.
“Real” Patient Centred Care
GKTW is the very definition of patient centred care. That may sound strange as GKTW has no medical
staff and no medical treatment ever takes place at the village. What they do provide is a holiday where
almost every aspect has been designed and planned with the wish kid and their
families in mind. Some of the tiniest
details are completely taken care of.
Not only at the Village but also with the theme parks in the area. An orientation is given to each family to
explain how to navigate the parks and the village. GKTW has relationships with all of the parks
and as a Wish Family you get special access to the parks. In effect, lineups at the theme parks just
don’t apply to Wish Families. If you
wear your Wish Badge the red carpet is rolled out at the theme parks. It’s an unreal experience.
The true test of how effective GKTW at putting the needs of
the Wish Kids first is the reaction from the kids. Our kids felt at home immediately. After a day of travelling to get to the
Village we arrived about 8:00 in the evening and not having a proper
supper. Upon arrival, we were quickly taken
to our Villa and immediately handed a take-out bag that had a hot meal ready to
eat. Meat, Potatoes, Vegatables…the
whole nine yards. We didn’t ask, the
need was identified and was taken care of.
That is a great example of what our whole week was like.
Something is Missing
As Susan and I were relaxing by the pool on the first or second day (can’t remember) we began discussing the cost of what it takes to operate a facility like GKTW. The facility is completely operated by donations. A significant amount of corporate sponsors and private donors. Absolutely, no-where in the facility is anything remotely resembling corporate sponsorship. All of the facilities are named after former Wish Kids. Places like Amberville or Matthew’s Playground. No corporate logos. The only indication of donors is on the walkways where there are bricks that are purchased through donations by families of children. I asked about corporate sponsors and I got an interesting response. There are very important corporate sponsors who support GKTW. In addition to providing financial support the corporate sponsors also provide volunteer support. There is a volunteer facility that is not accessible to the families where volunteers receive orientation and where corporate sponsors can showcase their involvement with GKTW to their (Corp sponsors) employees. Nothing corporate is ever made visible to the Wish Families.
As Susan and I were relaxing by the pool on the first or second day (can’t remember) we began discussing the cost of what it takes to operate a facility like GKTW. The facility is completely operated by donations. A significant amount of corporate sponsors and private donors. Absolutely, no-where in the facility is anything remotely resembling corporate sponsorship. All of the facilities are named after former Wish Kids. Places like Amberville or Matthew’s Playground. No corporate logos. The only indication of donors is on the walkways where there are bricks that are purchased through donations by families of children. I asked about corporate sponsors and I got an interesting response. There are very important corporate sponsors who support GKTW. In addition to providing financial support the corporate sponsors also provide volunteer support. There is a volunteer facility that is not accessible to the families where volunteers receive orientation and where corporate sponsors can showcase their involvement with GKTW to their (Corp sponsors) employees. Nothing corporate is ever made visible to the Wish Families.
Don’t Over Think
No comments:
Post a Comment